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| Job Title: |
Supervisor, Enrollment |
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Job Category:
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Health Services [ View All Health Services Jobs ] |
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Job Reference:
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74853 |
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Job description:
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| Supervisor, Service Operations GENERAL SUMMARY Guides and drives the development and activities of an organized team. Supervises the day-to-day operations. Serves as subject matter expert. Interfaces directly with customers, trains new employees, and resolves customer concerns within a team to meet or exceed customer service requirements. Responsible for all aspects of service. ESSENTIAL RESPONSIBILITIES - Supervises an organized team of cross-functional team members to meet or exceed service requirements. - Independently examines and analyzes the team’s performance against measured service operation goals; demonstrates ownership for overall team results; recommends and leads the implementation of plan(s) of action to improve the team’s service level. - Drives the team to identify and implement process improvements; encourages ownership of and group participation in the improvement initiatives. - Identifies training needs within the team; creates a training plan; coordinates and monitors cross-training efforts within the team to ensure members are knowledgeable in all technical areas. - Trains employees on the team on products, policies and procedures. Orients new employees. - Serves as product and process expert and resource to team. - Prepares for and/or conducts customer presentations; manages customer expectations. Leads team meetings; assists team members in improving their facilitation skills. - Manages staff development and work standards; provides structured coaching and counseling. - Researches customer information in response to difficult inquiries including, but not limited to, authorization, payments, denials, coordination of benefits, and eligibility; interfaces with customers by telephone, correspondence and/or in person to resolve concerns. - As required, becomes directly involved with execution of team processes and functions. - Performs other duties as required. JOB |
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Skills:
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SPECIFICATIONS - High school degree or equivalent. Bachelor's degree preferred. - Significant experience in health care (usually 6-7 years); 1-2 years supervisory experience preferred. - Management of inbound customer service call centers preferred. - Exp |
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Employment type:
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Salary Range:
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Unspecified |
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| Other Information |
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Degree:
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Bachelors |
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Experience (year):
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Unspecified |
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Job Location:
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Moon Township - PA - USA |
| Address: |
2222 Ewing Rd |
| Zip/Postal Code: |
15108 |
| Benefits and Other Informations: |
Workplace banking, on-site ATM, free parking, comprehensive benefit package effective first day, 401(k) effective first day, business casual attire Monday - Thursday, casual attire on Friday! |
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Post Date:
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08/18/2008 |
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| Contact Information |
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Company:
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Coventry Healthcare |
| Contact Instructions: |
Please appy on-line at careers.cvty.com |
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| Click Here to Apply Online |
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